Terms and Conditions of Service

Fees. The Client agrees to pay the tutor at the rate per hour agreed between the Tutor and Client prior to the first session (preferably in writing, including by text message, email, via in-app messaging or any other means).

Payment Terms. The Client agrees to pay the tutor within 30 days of receiving an invoice for the tuition carried out.

Disbursements and Expenses. The Client agrees to pay disbursements and other expenses incurred by the Tutor on the Client’s behalf, as long as they have been agreed in advance of being incurred.

Cancellation by Client. The Tutor’s cancellation terms come into effect if a pattern of late cancellations emerge. In this circumstance, at the Tutor’s sole discretion, future lessons are chargeable to the Client if the Client cancels with less than 24 hour’s notice prior to the start of each lesson (or fails to show up at all). The Tutor may waive or reduce the cancellation fee, at their sole discretion, where there are genuinely extenuating circumstances.

Cancellation by Tutor. If the Tutor has to cancel a lesson, there will be no charge for that lesson and the Tutor will try to rearrange it at a mutually convenient time.

Technical Failure (online tuition). For online tuition, where the tutorial cannot take place or is ended prematurely due to technical failure, if the technical issue is due to the failure of the Client’s device or internet connection, this shall be treated as a cancellation by the Client and chargeable dependent on part 5 terms (read above). Where the technical issue is due to the failure of the Tutor’s device or internet connection, this shall be treated as a cancellation by the Tutor and shall not be chargeable.

Safeguarding and Professionalism. The Tutor acknowledges and agrees that they have, or will have prior to commencing tuition, an Enhanced DBS check (or equivalent criminal record check, where they reside outside the UK) dated within the last 12 (twelve) months and that they are happy to show the Client a copy on request. The Tutor further agrees either to procure a new Enhanced DBS check or equivalent every 12 (twelve) months or to register for the DBS Update Service (or equivalent) and to maintain high standards of professionalism, complying with the Code of Practice published by The Tutors’ Association, as amended.

Any student(s) under the age of 18 requesting a tuition service must include their parent or legal guardian in all communication. This applies for all communication prior to, during, and after tuition services.

Dispute Resolution. In the event of a dispute arising, the parties agree to take all necessary reasonable measures and act in good faith to resolve the dispute. Should this not be possible, both sides agree to consider Alternative Dispute Resolution (ADR).